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Home › Veteran Services › Partnership with RSL NSW
What is RSL Life Care? Find out

Working collaboratively to help veterans

We’re proud to work collaboratively with RSL NSW and its sub-Branches to support veterans and their families across the state. RSL NSW supports our Veteran and Family Hub strategy and its sub-Branches help fund the services we deliver.

We are grateful for the ongoing support from RSL NSW and its sub-Branches to help provide funding to enable us to support veterans and their families through the wide variety of programs we offer.

Our aim is to ensure that veterans know they can reach out to their sub-Branch or RSL LifeCare to receive vital and free support and services, including assistance with DVA Claims.

Learn more Talk to a Claims Advisor

Together we are helping veterans, every day

When veterans come to RSL LifeCare, we know that each circumstance is unique.  We take the time to understand the person behind the claim or issue, to ensure we can offer the best support.  Together with our RSL NSW sub-Branch colleagues, we are helping veterans and their families live their life to th fullest.

In July 2024 to September 2024, the generous funds from RSL NSW sub-Branches enabled us to provide the following support to veterans and their families:

  • Providing over $120,000 in financial assistance. 
  • Assisting 36 veterans experiencing homelessness, and providing 925 nights of accommodation. 
  • Helping 252 veterans to lodge 784 DVA claims. 
  • Referred 28 veterans or partners into our employment program.
  • Lodging 51 new VRB appeals, completing 67 Alternative Dispute Resolution (ADR) mediation discussions and represented 12 full VRB Hearings. 
  •  Guided 61 veterans through 7 horse handling and riding courses and logged 394 hours of volunteer activities at Spur Ranch. 

To learn more about how RSL sub-Branch funding supports veterans, please click here.

Claims appointments with RSL LifeCare

We can help by making the DVA claims lodgement process as easy as possible.

How to access face-to-face services

To book an appointment, Phone (02) 8088 0388 or email [email protected]

Locations for in-person meetings with RSL LifeCare Veteran Services:

Please call to make an appointment with our team:

  • Ballina RSL sub-Branch (1 Grant Street, Ballina NSW 2478) – Third Monday of the month
  • Northern Beaches Veteran Wellbeing Centre (Dee Why RSL, Level 4/932 Pittwater Rd, Dee Why NSW 2099) – Mondays and Thursdays
  • Newcastle (984B Hunter Street, Newcastle West NSW 2302 – Mondays and Thursdays
  • Shoalhaven Veteran & Family Hub (124 Wallace St, Nowra NSW 2541) – Mondays and Thursdays
  • Riverina Veteran & Family Hub (240 Baylis St, Wagga Wagga NSW 2650) – Mondays and Thursdays

For current-serving members, RSL LifeCare Veteran Services are on the following bases, by appointment:

  • Garden Island – Tuesdays
  • Holsworthy Barracks – Thursdays
  • HMAS Albatross – Tuesdays (excluding last Tuesday of the month)
  • HMAS Creswell – Last Tuesday of the month
  • Kapooka – Tuesdays
  • RAAF Base Richmond – Thursdays
  • Lone Pine Barracks Singleton – Tuesdays (fortnightly)
  • RAAF Base Williamtown – Tuesdays (fortnightly)

We also offer assistance with claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.

Find out more

"It has been a long road and my advocate has done well with my claims so far...your employees do make a difference, thank you."

Stewart

Other ways we can help

DVA Claims & Advocacy

Veteran & Family Hubs

Wellbeing support

Employment assistance

Homelessness and housing support

Spur Equine Program

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84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

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Are you ready to explore a new operations role with extra benefits?

Take your career in a new direction RSL LifeCare.

Search for an operations role at an RSL LifeCare Residential Aged Care facility in the Southern NSW region. Take a look at all our current positions here.

1. 100% funding on participating certifications

Undertake a participating certification through the RSL LifeCare Earn and Learn Incentive Program1 and you could be eligible to have your learning fully funded.

2. Cash bonus of up to $1000 (less income tax).

Through the RSL LifeCare Sign-on Bonus, you could be eligible for two split payments of $500 (less income tax), when you start a new role with us.

Contact Homes for Heroes today