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Home › Veteran Services › Partnership with RSL NSW
What is RSL Life Care? Find out

Working collaboratively to help veterans

We’re proud to work collaboratively with RSL NSW to support veterans and their families across the state. RSL NSW supports our Veteran and Family Hub strategy and its sub-Branches help fund the services we deliver.

We are grateful for the ongoing from RSL NSW and its sub-Branches to help provide funding to enable us to support veterans through the wide variety of programs we offer. Veterans know they can reach out to their sub-Branch or RSL LifeCare and receive key and free support and services, including support for DVA Claims.

Watch now Talk to a Claims Advisor

Together we are helping veterans, every day

When veterans come to RSL LifeCare, we know that each circumstance is unique.  We take the time to understand the person behind the claim or issue, to ensure we can offer the best support.  Together with our RSL NSW sub-Branch colleagues, we are helping veterans and their families live their life to th fullest.

In the past quarter (date to date), the generous funds from RSL NSW sub-Branches have enabled us to provide the following support to veterans and their families:

  • Providing over $71,000 in financial assistance. 
  • Assisting 38 veterans experiencing homelessness, and providing 1,150 nights of accommodation. 
  • Helping 259 veterans to lodge 799 DVA claims. 
  • Referred 27 veterans or partners into our employment program.
  • Lodging 58 new VRB appeals, completing 109 Alternative Dispute Resolution (ADR) mediation discussions and represented 11 full VRB Hearings. 
  •  Guided 57 veterans through 8 horse handling and riding courses and logged 254 hours of volunteer activities at Spur Ranch. 

 

Claims appointments with RSL LifeCare

We can help by making the DVA claims lodgement process as easy as possible.

How to access face-to-face services

To book an appointment, Phone (02) 8088 0388 or email [email protected]

Locations

For in person meetings, here are the locations that you can meet with RSL LifeCare Veteran Services, by appointment:

  • Ballina RSL sub-Branch (1 Grant Street, Ballina NSW 2478) – Third Monday of the month
  • Northern Beaches Veteran Wellbeing Centre (Dee Why RSL, Level 4/932 Pittwater Rd, Dee Why NSW 2099) – Mondays and Thursdays
  • Newcastle (984B Hunter Street, Newcastle West NSW 2302 – Mondays and Thursdays
  • Shoalhaven Veteran & Family Hub (124 Wallace St, Nowra NSW 2541) – Mondays and Thursdays
  • Riverina Veteran & Family Hub (240 Baylis St, Wagga Wagga NSW 2650) – Mondays and Thursdays

For current-serving members, RSL LifeCare Veteran Services are on the following bases, by appointment:

  • Garden Island – Tuesdays
  • Holsworthy Barracks – Thursdays
  • HMAS Albatross – Tuesdays (excluding last Tuesday of the month)
  • HMAS Creswell – Last Tuesday of the month
  • Kapooka – Tuesdays
  • RAAF Base Richmond – Thursdays
  • Lone Pine Barracks Singleton – Tuesdays (fortnightly)
  • RAAF Base Williamtown – Tuesdays (fortnightly)

We also offer assistance with claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.

Find out more

Help accessing mental health treatment

Anyone with at least one day of service in the ADF is able to receive treatment for mental health conditions through the Department of Veterans’ Affairs, even if the condition has not been accepted as service related.

We can provide independent advice on preparing claims, as well as what you can access before a claim is accepted.

Find out more

"It has been a long road and my advocate has done well with my claims so far...your employees do make a difference, thank you."

Stewart

Other ways we can help

Veteran & Family Hubs

Wellbeing support

Employment assistance

Homelessness and housing support

Spur Equine Program

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84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

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Are you ready to explore a new operations role with extra benefits?

Take your career in a new direction RSL LifeCare.

Search for an operations role at an RSL LifeCare Residential Aged Care facility in the Southern NSW region. Take a look at all our current positions here.

1. 100% funding on participating certifications

Undertake a participating certification through the RSL LifeCare Earn and Learn Incentive Program1 and you could be eligible to have your learning fully funded.

2. Cash bonus of up to $1000 (less income tax).

Through the RSL LifeCare Sign-on Bonus, you could be eligible for two split payments of $500 (less income tax), when you start a new role with us.

Contact Homes for Heroes today