We’ll help you get the best
outcome for your situation.
We understand the process for lodging claims with Department of Veterans’ Affairs can often be time consuming and stressful. It’s also an important part of ensuring you are set up for life after service, and also provides a sense of recognition and respect for the contribution you made during your service.
How we can help you
Our claims and advocacy specialists are here to help you get the best possible result considering your circumstances. We can support you in the following ways.
Independent advice on making a claim
We take a personal approach to every person’s case. Our trained staff can offer information and advice on the process of making a claim, as well as the government legislation that covers veterans’ compensation.Find out more
Help lodging claims
We can help by making the claims lodgement process as easy as possible. We can support you through the entire claims lodgement process or take the lead and manage the process for you.Find out more
Help appealing a rejected claim
We can also help appealing a rejected claim. This includes advocating on your behalf at the Veterans’ Review Board or alternative dispute resolution.Find out more
Meet with us in person or virtually
We can help by making the claims lodgement process as easy as possible.
For in person meetings, here are the locations that you can meet with us, by appointment:
- ANZAC House in Sydney CBD (Level 11/175 Pitt St, Sydney NSW 2000) – Mondays
- Alstonville (Shop 34 The Plaza, Robertson St, Alstonville NSW 2477) – Tuesdays (fortnightly)
- Dee Why RSL (Level 4/932 Pittwater Rd, Dee Why NSW 2099) – Mondays
- Newcastle (984B Hunter Street, Newcastle West NSW 2302 – Thursdays
- Nowra Veteran Wellbeing Centre (124 Wallace St, Nowra NSW 2541) – Thursdays
- Riverina Veteran Wellbeing Centre (240 Baylis St, Wagga Wagga NSW 2650) – Thursdays
For current-serving members, we are on the following bases, by appointment:
- Garden Island – Tuesdays
- Holsworthy Barracks – Thursdays
- HMAS Albatross – Tuesdays
- Kapooka – Tuesdays
- RAAF Base Richmond – Thursdays
- Lone Pine Barracks Singleton – Tuesdays (fortnightly)
- RAAF Base Williamtown – Tuesdays (fortnightly)
We also offer assistance with claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.Find out more
Help accessing mental health treatment
Anyone with at least one day of service in the ADF is able to receive treatment for mental health conditions through the Department of Veterans Affairs, even if the condition has not been accepted as service related.
We can provide independent advice on preparing claims, as well as what you can access before a claim is accepted.Find out more
It has been a long road and my advocate has done well with my claims so far...your employees do make a difference, thank you.Stewart
The team did a great job in looking after my claim. I am most appreciative of the service you provide. Thank you.Shaun
I am extraordinarily grateful to the organisation.Guy
My claims advisor went above and beyond to help me with the DVA claims process. He was so kind and approachable and immediately came up with a plan to help me with my transition from Defence.Samantha
So very thankful for all of the help I have received with my appeal, and the outcome.Wayne
Thank you so much. Your staff are professional and your service and support invaluable.Jacki
I cannot say thank you enough for the help and support I have received.Drew
Not only efficient but a pleasure to deal with. Thank you for your help.Robin
A very professional service.Anne
Frequently Asked Questions
How we can help with a DVA claim
We can help you complete your application and submit the correct forms. If you’re just looking for a bit of advice, we can help with that too. We take a personal approach to every person’s case. One of our trained staff will offer information and advice on the process of making a claim, as well as the government legislation that covers veterans’ compensation.
Our highly trained team can: Talk to you about the details related to your claims Put together all the evidence you have to support your claims Make sure you have all the correct supporting documents Help you complete and lodge your paperwork Liaise with Department of Veteran Affairs about your claim Help you to understand the claims process as it progresses Keep in touch with you throughout the process to provide updates and reassurance. While the process can be daunting, we’ve worked with clients who have found financial independence by having claims accepted. Reaching out for help with claims can help reduce the stress and anxiety of managing them alone. Knowing that someone has your back
I'd like to meet someone face to face to discuss my claim. Where and when can I meet in person?
We currently provide Face-to-face appointments for DVA claims at:
- 1RTB Kapooka – Every Tuesday
- ANZAC House in Sydney CBD – Every Monday
- Holsworthy Barracks – Every Thursday
- HMAS Albatross – Every Tuesday
- HMAS Kuttabul – Every Tuesday
- RAAF Base Richmond – Every Thursday
- Lone Pine Barracks Singleton – Tuesday (fortnightly)
- RAAF Base Williamtown – Tuesday (fortnightly)
We also offer assistance with DVA claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.
Can you help me appeal a rejected DVA claim
If the Department of Veterans’ Affairs has rejected your claim and you’re dissatisfied, we may be able to help. It’s important to know that you’re not alone and that highly trained professionals are here to help you. Many of our team are veterans themselves and understand the unique nature of service. Our team can provide independent advice, research your situation, review your paperwork, help gather additional evidence and act as your advocate at the Veterans’ Review Board.
We can review your case to see if anything was missed. Then we can work with you to provide independent advice and guidance on what to do next. We can work with the Department of Veterans’ Affairs on your behalf, to work out what other evidence or investigations might be needed for you to appeal the decision. There may be different options available to you. In addition, all our services are free of charge.
How does advocacy at the Veterans Review Board work when my claim has been rejected?
For claims under the VEA and MRCA acts, the Veterans’ Review Board (VRB) is an independent tribunal that can review and make a new and binding determination. Our team can advocate on your behalf, representing you at the VRB. If your claims are successful it can allow you to re-focus on other parts of your life and help support your financial independence.
We can work with you to gather additional evidence to support your claims and then provide independent guidance on the process. Through advocacy at the VRB, our aim is to achieve the best possible outcome considering your unique situation. We also aim to provide you with an increased knowledge of the process and the comfort of knowing that someone is there to help you. Whether or not your appeals are successful, we aim to help you achieve clarity on the process and closure.
Other ways we can help
Get in touch
You can access RSL LifeCare Veteran Services in the following ways.
At one of our three Veteran Wellbeing Centres, located in Nowra, Shoalhaven, Wagga Wagga, Riverina area, or Hunter Street, Newcastle West.Find out more
The Wellbeing Support team is available via phone 9am-5pm, Monday to Friday to assist you.Call 02 8088 0388
You can make an enquiry about our services online here.Enquire now
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