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We’ll help you get the best outcome for your situation.
We understand the process for lodging claims with Department of Veterans’ Affairs can often be time consuming and stressful. It’s also an important part of ensuring you are set up for life after service, and also provides a sense of recognition and respect for the contribution you made during your service.
Independent advice on making a claim
We take a personal approach to every person’s case. Our trained staff can offer information and advice on the process of making a DVA claim, as well as the government legislation that covers veterans’ compensation.
Help lodging DVA claims
We can help by making the DVA claims lodgement process as easy as possible. We can support you through the entire claims lodgement process or take the lead and manage the process for you.
Help appealing a rejected DVA claim
We can also help appealing a rejected claim. This includes advocating on your behalf at the Veterans’ Review Board or alternative dispute resolution.
Meet with us in person or virtually
We can help by making the DVA claims lodgement process as easy as possible.
How to access face-to-face services
To book an appointment, Phone (02) 8088 0388 or email [email protected]
Locations
For in person meetings, here are the locations that you can meet with RSL LifeCare Veteran Services, by appointment:
- Ballina RSL sub-Branch (1 Grant Street, Ballina NSW 2478) – Third Monday of the month
- Northern Beaches Veteran Wellbeing Centre (Dee Why RSL, Level 4/932 Pittwater Rd, Dee Why NSW 2099) – Mondays and Thursdays
- Newcastle (984B Hunter Street, Newcastle West NSW 2302 – Mondays and Thursdays
- Shoalhaven Veteran & Family Hub (124 Wallace St, Nowra NSW 2541) – Mondays and Thursdays
- Riverina Veteran & Family Hub (240 Baylis St, Wagga Wagga NSW 2650) – Mondays and Thursdays
For current-serving members, RSL LifeCare Veteran Services are on the following bases, by appointment:
- Garden Island – Tuesdays
- Holsworthy Barracks – Thursdays
- HMAS Albatross – Tuesdays (excluding last Tuesday of the month)
- HMAS Creswell – Last Tuesday of the month
- Kapooka – Tuesdays
- RAAF Base Richmond – Thursdays
- Lone Pine Barracks Singleton – Tuesdays (fortnightly)
- RAAF Base Williamtown – Tuesdays (fortnightly)
We also offer assistance with claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.
Help accessing mental health treatment
Anyone with at least one day of service in the ADF is able to receive treatment for mental health conditions through the Department of Veterans’ Affairs, even if the condition has not been accepted as service related.
We can provide independent advice on preparing claims, as well as what you can access before a claim is accepted.
"It has been a long road and my advocate has done well with my claims so far...your employees do make a difference, thank you."
Other ways we can help
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