Visitor Access Guidelines
The RSL LifeCare visitor guidelines below are aligned with the NSW Public Health Order (COVID-19 Aged Care Facilities) dated 22 June 2020:
- All visits will be held in resident’s room.
- All visits will have a maximum duration of 2 hours.
- Strict social distancing will be maintained by all visitors and residents.
- Visitors will be required to provide proof of 2020 influenza vaccination as mandated by NSW Government in the Public Health (COVID-19 Aged Care Facilities) Order (No 2) 2020.
- All visitors will be required to have their temperature tested prior to entering the facility. Anyone with a temperature above 37.5 degrees will not be allowed entry.
- All visitors must complete an RSL LifeCare Health Declaration Form prior to entry.
- The total number of visitors on site will be dependent on the facility size.
- Visitors must contact the facility and book in their visit prior to their arrival. Time slots will be strictly adhered to and access without a booking will not be allowed.
- Visitors must enter and leave the site through the main entrance.
- Hand sanitiser will be provided and is to be used before and after each visit.
- Visitors can only visit the resident they have booked to see and must not visit any other residents or family members
- Visiting times will be Monday to Friday 10am to 4pm and Saturday 10am to 2pm. Visitors will not be able to enter outside the designated visiting hours.
Do all visitors to an aged care facility need to have had a flu shot?
The Government have mandated that no one can enter a residential aged care facility without an up-to-date flu shot. The Health Department make it clear that the only exceptions to this rule are, “in medical practice, the only absolute contraindications to influenza vaccines are:
- Anaphylaxis after a previous dose of any influenza vaccine,
- A history of Guillain-Barré Syndrome, or
- If a person is receiving cancer immuno-oncology therapies.”
People who fall into one of these three categories will be requested to wear full Personal Protective Equipment for their visit, which we will happily supply. RSL LifeCare are constantly monitoring the guidance given by the Government, the public health departments and the aged care industry, so that we can continue to protect the health and wellbeing of our residents.
We will continue to support compassionate visits for residents who are palliative, visits from people who have a clearly established pattern of involvement in providing a resident’s care and support, and visitors who have travelled a long distance. These visits will continue to operate under a separate set of guidelines (including two people for two hours per day, in room only, and must comply with screening and vaccination).
Keeping in Contact
As we progressively start welcoming visitors back into our facilities, we encourage you to take advantage of some of the additional technology (Android tablets) we have put in place to help our residents and their loved ones keep in touch, either over the phone, or through video conferencing. Please feel free to call your local Facility Manager to find out what’s available at your local site and how we can help your loved one with the technology.
Residential Aged Care
Our number one priority is to look after the health and well-being of our residents and teams. As the COVID-19 situation has progressed we have taken additional measures to protect their safety.
As we know Australia’s elderly are more vulnerable to COVID-19, at this time we see fit to act with an abundance of caution and tighten restrictions on visitors to our homes.
Please note that exceptions will be made on a case by case basis, at the regional manager’s discretion for families in situations such as ‘end of life’ care.
We understand the importance of residents’ interaction with their families and we encourage families to connect with their loved ones on phone and video calls.
We also have a number of initiatives planned to ensure social engagement can continue through these extraordinary circumstances. Please see the ‘connected community’ section below for more information and ideas on how to stay in touch with your loved one.
We appreciate the support of the community at this time as we work toward getting back to normal operations.
We understand the importance to our residents of interaction with family, friends and the broader community. These are extraordinary times and while we cannot be together face to face, we can still remain connected.
How to keep in contact
We encourage families and friends to keep in touch with their loved one by:
- Phone calls – all residents have access to phones. Please ask our teams if you do not know the phone number to call
- Sending letters, photos, drawings from the kids – many children are home from school. Letter writing is a great literacy activity and way to update your loved one on family news. Please ensure that good hand hygiene is maintained during the creation and transport of these items
- Care packages – If you are well and not at risk of COVID-19 from recent travel or contact with a confirmed case, you are welcome to drop off a care package to the reception area of you loved one’s home. A small thought, like a magazine or a bunch of flowers from your garden can go a long way in reminding your loved one you’re thinking of them. Please ensure that good hand hygiene is maintained during the creation and transport of these items
In the coming days we will be implementing a range of online initiatives to ensure ongoing social engagement for our residents with their families. Please watch this space for more details.
Please be assured that Home Care can continue during COVID-19.
Our teams have completed additional training to ensure the safety of our home care customers and our teams during this time. All staff and contractors must meet specific screening protocol before they can deliver a service.
In addition, we have implemented a screening protocol for our clients and anyone present in the home before we conduct the Home Care visit.
Before your visit, please expect a Home Care team member to contact you to ask some questions to ensure it is safe for them to enter your home or determine whether you may need a COVID-19 assessment.