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Visitor Booking

Last updated 25 Sep, 2020

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We have recently seen a significant increase in the number of local community COVID infections in parts of NSW. The NSW Premier has put the state on “high alert” as it is likely that more infections will follow.

RSL LifeCare has conducted an urgent risk assessment based on the current known infections. As a result, we are taking a careful and cautious approach by implementing visitor restrictions to the following homes:

  • John Edmondson VC Gardens, Austral (NSW)

 

These homes have been selected due to their proximity to new community infections.

What are the changes?

  • Based on our daily risk assessments, visitor restrictions will be introduced to Aged Care Homes within close proximity of recent community infections
  • Industry visitor access exemptions are summarised below:

Summary of Visitors Access Code (Visitors allowed to continue as normal)
a. Residents who are dying should be allowed in-room visits from loved ones on a regular basis.

b. Residents who have a clearly established and regular pattern of involvement from visitors contributing to their care and support (this could be daily or a number of times per week and, for example assisting a resident with their meals or with essential behaviour support such as for people living with dementia) must continue to have these visits facilitated.

c. Visits from family, families of choice and friends who travel extensive distances to visit the resident.

d. Residents with a clear mental health issue- Provision of support to maintain the mental wellbeing of the older person, where a serious mental illness is known or emerging and where the maintenance of social and family connection may contribute to relieving social and emotional distress for the resident.

We will consider any and all requests for visitor access even if they fall outside of these criteria. We want to work constructively with residents and families to ensure that we balance resident safety and quality of life.

We appreciate this is a difficult and challenging time for our residents, their families and our staff. We want to do our utmost to minimise risk of infection in the homes, whilst facilitating our residents to have the family support that they need.

If you have any concerns or questions, please contact the home and we will assist you to reach a suitable outcome.

Should you not be able to reach an acceptable outcome you may escalate your concern directly by emailing customercare@rsllifecare.org.au.

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