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Home Care Packages

Last updated 05 Aug, 2021

Home Care Packages support you to live independently in your home and community.

Home Care Packages are tailored to suit you which means you can use your package to achieve your goals and live the lifestyle you’re looking for.

There are four levels of Home Care Package to meet different levels of needs, from Basic (Level 1) to High (Level 4).

Your package is individually tailored to your needs and priorities. This allows you, the customer, to choose the kind of assistance you want, determine how the funding in your package is spent, and change your choices if and when you choose.

What services can I choose for a Home Care Package?

The support you need and the things you enjoy are our top priority, so you’ll find a great variety of activities and services to include in your Home Care Package. There’s social outings, yoga and aqua aerobics, transport, cleaning and housekeeping, lawns and gardening, nursing and allied health, pet care and so much more for you to choose.

How is the cost of a Home Care Package covered?

The Australian Government subsidises the cost of many of the services offered in a HCP. Customers are asked to make a co-payment as well. The co-payment is made up of a basic daily fee and/or income-tested care fee. Therefore the level of individual contribution may vary.

Where do I start?

  1. Call our friendly team on 1300 853 146 or email us via the form and we will support you through the Home Care Package process.
  2. Register with My Aged Care: Your details can be registered by yourself or anyone you provide permission (your family or friends, a health professional or RSL LifeCare at Home) by contacting My Aged Care on 1800 200 422 or go to Have an assessment by the Aged Care Assessment Team (ACAT)
  3. Receive Home Care Package approval and confirmation that you are on the waitlist
  4. Receive confirmation you are now assigned a Home Care Package
  5. Have an income assessment by the Department of Human Services (DHS)
  6. Choose RSL LifeCare at Home as your provider of choice
  7. Plan and develop your Home Care Package with RSL LifeCare at Home’s expert help
  8. Start living the life you choose

What if I need more help at home?

We are here to help. RSL LifeCare at Home provides a wide range of services under other programs that may benefit your needs. These include: Private Services, Commonwealth Home Support Program, Department of Veterans’ Affairs Community Nursing Program and Veterans’ Home Care.

Contact our friendly home care team

Call us on 1300 853 146, or complete the form below to get started.

Home and Community Services


For help around the house we provide domestic assistance including light housework, laundry, meals, gardening, moving, quality companionship and more.

Home Nursing Care

We cater for everyone. We’ll take care of you either in your home, or in one of our retirement villages or aged care homes (nursing homes).

Personal Care

A personal care assistant serves as an aid to those who need assistance to perform basic daily routines.


Your independence is important, not only at home but also in terms of being able to get out and about when you need to.

Allied Health Services

Allied Health services are designed to support diagnosis, recovery and quality of life.

Dementia Care

With the right help from RSL LifeCare At Home there is the opportunity for people living with dementia and other complex needs to remain at home with their loved ones.

Post-Hospital Care

Our carers are trained to help with your transition from hospital to your home and will assist you in your recovery.

Pet Care

We want you to be safe and independent, and we want your treasured companion to be safe and healthy too.

Respite Care

Respite care is planned or emergency care and can also be a form of family support.

Restorative Care

Our short-term restorative care program is designed to improve your body’s functionality and help you increase your vitality and strength.

Palliative Care

Palliative care is care and support of an individual with serious, chronic conditions from which they will not recover.

Care Planning

Our aim is to help you achieve your goals and remain living safely at home with a little help from us.

Private and Government Funding Options

RSL LifeCare at Home provide both private funded services and government funded programs to help you enjoy life and remain living independently in your home and the community.

Our team are home and community specialist in navigating the aged care funding system and are committed to assisting you to make informed choices.

RSL LifeCare at Home are an approved provider to deliver the following government funded services.

Government Funded

Home Care Packages (HCP)

Commonwealth Home Support Program (CHSP)

Department of Veteran Affairs Home Care

Home Care Packages (HCP)

  • Level 1 – Level 4 Packages

Commonwealth Home Support Program (CHSP)

  • Domestic Assistance
  • Flexible Respite
  • In-Home Nursing
  • Allied Health and Therapy Services
  • Personal Care
  • Social support – Individual and groups

Department of Veteran Affairs Home Care

  • Veterans Home Care
  • DVA Community Nursing Program

Learn more

Learn more

Learn more


We’ll help you understand your options.

We can help you talk through your situation and advise on what your best options would be.
The advice is free and we will always put your needs first.

Talk to a caring team member today.

Call 1300 853 146

Have a question?
Make an online enquiry.

Click here

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Contact RSL DefenceCare,
we’re here to help.