Queanbeyan Veteran and Family Hub

Our office is now open, and is located at 251 Crawford Street, Queanbeyan.

RSL LifeCare is pleased to announce that we have secured a location for our permanent Queanbeyan Veteran & Family Hub, and our team is now working to finalise the details.

This Hub has been made possible thanks to a grant from the Department of Veterans’ Affairs, and in partnership with RSL NSW.  Check out the designs for the Hub which were shared in October 2024.

Grand Opening – Tuesday 15 April 2025

Join us at the Grand Opening of the new Queanbeyan Veteran and Family Hub.

Click here to find out more and to RSVP.  Please be sure to RSVP to secure a spot, as capacity is limited.

Hiring Update – Queanbeyan Team

Our Queanbeyan Veteran & Family Hub Manager, Richard Norris, is on hand to help all local veterans and family members.

We’re also pleased to announce that we have an experienced Claims Advisor joining the team at the end of February.

We are are interviewing candidates now for the Engagement Community Officer.  If you know anyone who would be suitable to apply, please encourage them to read the Job Advertisement and submit an application.

Together the team are looking forward to providing exceptional support to the local veteran community.

Community consultation is key

We are working closely with the local veteran and family community to ensure our services meet the local veteran community needs.  We conducted a Community Consultation in August 2024, where we discussed the design of the hub, the services that would be available, and importantly what is important to local veterans.

A copy of the presentation which was shared at the Community Consultation event is available here.

ACT Community Consultation

We met with members of the local veteran community on March 14, 2025 and enjoyed a detailed discussion.  Progress on the development of the new ACT Veteran and Family Hub are published online.  Please visit the ACT Veteran and Family Hub page.

Committed to delivering what the veteran community needs and wants

We met with 40 local veterans and family members on 28 August 2024.  We wanted to hear first-hand what was important to you, so we could ensure we are delivering a relevant and meaningful service to the veteran community.

Local veterans want connection and community, as well as advice on how to complete claims for the Department of Veterans’ Affairs, wellbeing support and more.

Respondents also indicated that it’s important to have specific accessibility and physical attributes of the Hub, to make it appealing and useful for all veterans and their families.

These are the accessibility features that were cited by the respondents:

We are excited to keep you updated on the progress of the Queanbeyan Veteran & Family Hub.

Your feedback is important to us so that we can deliver the best services possible.  Please share your feedback here.

Our efforts are proudly supported by funds from RSL NSW and its sub-Branches, and the services we provide would not be possible without the generous support of our donors.  

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