Consumer Advisory Body and Quality Care Advisory Body Expressions of Interest

Which group is right for me? 

Consumer Advisory Body 

The Consumer Advisory Body (CAB) is a safe and structured way for residents, clients, families, supporters and team members to share their experiences, ideas and feedback about care and services. Feedback from the group is shared directly with senior leaders and the Board.  

The Body helps RSL LifeCare: 

• understand what it is like to receive care and services 
• hear what is working well and where things can improve 
• identify what matters most to residents, clients and families 
• improve the quality and safety of services.

A complete information pack is available here.

Quality Care Advisory Body 

The Quality Care Advisory Body (QCAB) is a formal advisory group that supports the Board to oversee the quality and safety of care. It is a requirement under the Aged Care Act 2024.  

The Body helps the Board understand whether care and services are safe, effective and meeting people’s needs. It does this by: 

• reviewing the quality and safety of services 
• considering feedback, complaints and incidents 
• looking at clinical care and service performance 
• identifying risks and improvement opportunities 
• providing advice to the Body.  

This helps ensure RSL LifeCare is delivering safe, high-quality care 

A complete information pack is available here.

Who can be involved

You may be suitable if you: 

• Have experience receiving aged care services, or supporting someone who does 
• Are willing to share your views 
• Can listen to others and consider different perspectives 
• Want to help improve care and services. 

We provide support to help you participate, including information before meetings and options to attend online.

We welcome expressions of interest from: 

• people currently receiving RSL LifeCare aged care services 
• family members, carers and supporters of people currently receiving RSL LifeCare aged care services 
• people who represent the interests of those receiving care.  

You do not need formal qualifications or previous committee experience to apply. We aim to include people with different backgrounds, experiences and perspectives so that the Bodies reflects the community we support. Please note that these roles focus on representing broader consumer experiences, contributing to discussions about quality and safety, and helping ensure services are improving over time.  It does not involve managing individual concerns or making decisions on behalf of RSL LifeCare.

RSL LifeCare has a responsibility to make sure that the CAB and QCAB reflect the different backgrounds of people receiving care from us and to support people who may find it hard to participate.

We’re always keen to hear from people who:

• have a disability
• have mental health conditions
• are from different backgrounds
• are LGBTIQA+ (lesbian, gay, bisexual, transgender, intersex, questioning, asexual)
• are Aboriginal and/or Torres Strait Islander
• speak different languages or were born in different countries
• are from different cultures
• have different work histories, education and qualifications.

What being a member involves

As a member, you will: 

• Attend meetings (a minimum of twice a year) 
• Share your experiences and ideas 
• Talk about what could be improved 
• Help shape how services are delivered. 

You do not need any formal qualifications. We will support you to participate.

How to participate

If you are interested in joining: 

• Read more about the role in the CAB and QCAB information packs.
• Complete the expression of interest form.
• Or contact us for more information.

We welcome your interest and encourage people from all backgrounds to apply.

Important information

• These groups focus on improving services for people more broadly. 
• They are not used to raise or resolve individual concerns. 
• If you have a concern about your own care, or the care of your loved one, please contact us directly so we can address it promptly.