Frequently Asked Questions - Home Care

Am I able to change from my existing provider to RSL LifeCare for Home Care?

Yes, this is absolutely possible.  If you have an existing government funded package would like to come to RSL LifeCare for your home care provider, this is absolutely your right. If you are not satisfied with your current service provider and don’t know how to change your Home Care provider, our team can assist you. We will be able to guide you through your options and we can provide you with a choice of Home Care services that are right for you.

How soon can my Home Care services commence?

We understand that sometimes there is an unexpected urgent need to organise care at short notice and we strive to meet those requirements. The best thing to do is call us and we discuss how soon can begin assisting your entry into Home Care services.

Does RSL LifeCare only service war veterans?

Our Home Care service is available to all seniors that live within the areas we service in NSW, ACT and southern Queensland.

Who will provide my services?

We have a warm and friendly team of qualified Nurses, Allied Health Professionals and Home Care employees who are dedicated to servicing your local community. Our clients tell us that the most common traits of our staff are that they ‘go the extra mile’, have a ‘can do’ attitude and bring energy, enthusiasm and compassion to every service they deliver.

What levels of care and support can RSL LifeCare Home Care provide?

We have a highly qualified team that can meet your service needs from entry level home and community support through to complex high need clinical care. In addition to our highly skilled and competent team, we have Registered Nurses and Allied Health Professionals, providing you or your loved ones ‘peace of mind’ that if a higher level of care of support is ever needed, we can increase support to your changing needs.

How do I know if I am entitled to receive a government funded program?

We are here for you to help you understand all the options available to you from My Aged Care. We also understand that negotiating the Aged Care landscape and gaining access to the right kind of services can sometimes be time consuming, confusing, even overwhelming. We are able to support you throughout the process. Call our local friendly team anytime on 1300 853 146.

How to choose a home care provider?

When choosing a home care provider, follow these steps:

1. Identify your specific care needs and preferences.
2. Research the providers on My Aged Care and compare their services.
3. Check reviews and testimonials from other clients.
4. Verify the providers’ qualifications and accreditations.
5. Contact the providers to discuss your requirements and assess their responsiveness and support.

You can consider RSL LifeCare as your provider of choice if you decide to proceed with our services. For more information, please call us at 1300 853 146.

How to get a home care support worker?

To get a home care support worker, follow these steps:

1. Contact My Aged Care at 1800 200 422 for an assessment.
2. Once assessed, you will receive a Care Plan.
3. Choose your preferred home care provider based on your Care Plan.

You can consider RSL LifeCare as your provider of choice if you decide to proceed with our services. For more information, please call us at 1300 853 146.

What are the duties of a Home Care Support Worker?

What is CHSP?

The Commonwealth Home Support Program is an Australian Government Department of Health, Disability and Ageing funded aged care service that provides ongoing aged care services to help older people stay healthy, active, and connected to their community.

To learn more about Commonwealth Home Support Program at RSL LifeCare, click here.

How to apply for Commonwealth Home Support Program?

1. Contact My Aged Care for an assessment on 1800 200 422
2. Once assessed, receive your Care Plan
3. Then, you can choose your Home Care provider

To receive more information on our Commonwealth Home Support Program and apply, please call us at 1300 853 146 or click here.

Who is eligible for the Commonwealth Home Support Program?

 The Commonwealth Home Support Program is available to eligible seniors over 65 years old, or over 50 years old for Aboriginal and Torres Strait Islander people.

For more information on CHSP, please call us at 1300 853 146 or click here.

What services are available under Commonwealth Home Support Program?

Available services under the Commonwealth Home Support Program include:

• Home Help
• Transport
• Meals
• Personal Care
• Social Support
• Nursing
• Allied health
• Planned respite

For more information on CHSP, please call us at 1300 853 146 or click here.

What is Support at Home program?

The Support at Home Program is funded by the Australian Government Department of Health, Disability and Ageing, and provides ongoing aged care services to help older people stay healthy, active, and connected to their community. It also offers short-term services, products, equipment, and home modifications.

For more information on our Support at Home program, please call us at 1300 853 146 or click here.

How to apply for Support at Home program?

1. Contact My Aged Care for an assessment on 1800 200 422
2. Once assessed, receive your Care Plan
3. Then, you can choose your Home Care provide

To receive more information on our Support at Home Program and apply, please call us at 1300 853 146 or click here.

Who is eligible for Support at Home program?

The Support at Home program is available to eligible seniors over 65 years old, or over 50 years old for Aboriginal and Torres Strait Islander people.

For more information on our Support at Home program, please call us at 1300 853 146 or click here.

What services are available under Support at Home program?

Available services under the Support at Home program include:

• Home Help
• Transport
• Meals
• Personal Care
• Social Support
• Nursing
• Allied health
• Planned respite

For more information on our Support at Home program, please call us at 1300 853 146 or click here.

What is Private Home Care? 

The Private Home Care is a seamless way to get the support and care you need, with no delays. With private services, you pay directly for the help you need, giving you more control over when and how your care is provided. No government assessment is required. No delays due to funding availability or assessment timeframes. Just quality care at home when you need it.

For more information on our Private Home Care program, please call us at 1300 853 146 or click here.

How to apply for Private Home Care?

1. Call RSL LifeCare – on 1300 853 146
2. Our friendly team are available to take your call, and help you get the care you need.

For more information on our Private Home Care program, please call us at 1300 853 146 or click here.

Who is eligible for Private Home Care?

Private Home Care under RSL LifeCare is available to everyone.

For more information on our Private Home Care program, please call us at 1300 853 146 or click here.

What services are available under Private Home Care?

Available services under Private Home Care include:

• Personal care
• Nursing
• Transport
• Home help
• Gardening
• Social support
• Allied Health
• Respite Care
• 24/7 Nursing Support
• Palliative care

For more information on our Private Home Care program, please call us at 1300 853 146 or click here.

Where do I go from here?

We’re here answer your questions, assist you in understanding your Aged Care options and help you make the right choices for you or your loved one.

Simply call or email our friendly Home Care team on:

Phone: 1300 853 146

Email: [email protected].

Looking forward to hearing from you.