Making the move to a retirement village is a big decision, and we’re here to make the process as smooth and transparent as possible. Whether you’re just beginning to explore your options or have already chosen your new home, understanding what to expect can bring peace of mind.

What Happens Before You Move?

Once you’ve chosen a unit in one of our villages, a holding deposit is required. In NSW and the ACT, this deposit is fully refundable (unless the property is a strata unit). That means should your circumstances change, you can receive a full refund any time before settlement.

After You Move

We offer a 90-day settling-in period so you can experience all that we have to offer. As part of the Retirement Village Act, you can leave during that time and receive a full refund minus the fair market rent for the time you spent in the property. It’s part of our commitment to help you feel secure in your future with RSL LifeCare.

Understanding Costs 

• You’ll pay a monthly maintenance fee covering the onsite team, maintenance of your unit and shared spaces, social events/activities and the 24/7 emergency call system. We don’t profit from these fees – any surplus at the end of the year can only be used based on what residents vote on.
• A departure fee, also known as the Deferred Management Fee, is payable when you leave the village. This payment calculation is based on the initial sale price of the home (ingoing contribution) or on the sale price when the home is sold to the next resident. Contact us below to see if this is an option for your preferred village.