Service Delivery Manager – Home Care
We are genuine. We are authentic. We enrich people’s lives in the home and the community.
Here at RSL LifeCare we are passionate and enthusiastic in fulfilling our purpose to enrich veterans and seniors lives and to create connected, supportive, and vibrant communities.
You would proudly be joining an organisation with over 100 years of rich history in enriching veterans and seniors’ lives. You will be part of an authentic team that truly cares, and you will naturally live and breathe the RSL LifeCare values as these are also your personal values and who you are:
- Respectful & Collaborative: You are respectful to others and instinctively collaborate in the best interest of clients, families, and the community.
- Passionate & Imaginative: You are passionate about enriching lives and enjoy thinking outside the box (and inspiring our client’s imagination).
- Courageous & Responsible: You pride yourself on always being responsible and are brave in speaking up when required to meet the specific needs of our clients.
Your new role:
Due to continued industry growth, we have a management opportunity for a proactive, dynamic and inspirational leader to join our Home Care team. In this key role you will roll up your sleeves and get involved in both the day-to-day operational business needs as well as strategic long-term planning.
Reporting to the Regional Manager, you will be working in a fast-paced environment and one that is constantly evolving. Overseeing the scheduling, operations and administration support functions, you will ensure an effective, efficient and scalable operation that is always focused on delivering superior service to enrich our clients lives!
You will be:
- a leader by example who is passionate about coaching, supporting and motivating teams
- able to connect and engage with others by establishing trust and rapport, building credibility through effective communication and collaboration
- forward thinking with a strong client focus to ensure our customers are at the heart of everything we do
- well organised with exceptional communication capability and thrive in a fast paced highly rewarding environment
You will have:
- a demonstrated history of success with a sound working understanding of the operational aspects of home care and enjoy the challenges of achieving targets
- experience overseeing program and operational budgets, monitoring and reporting
- rostering and administration management experience where you have successfully supported a geographically dispersed team
- demonstrated successful leadership of teams through your highly developed management, communication and collaboration skills
- ‘hands on’ experience where you have successfully navigated through challenges to achieve objectives, analyse data and identify risks
- exceptional communication capability and thrive in a fast paced highly rewarding environment
- willing to travel across the lower to mid-north coast region to meet with the team
What’s in it for you:
- Eligible for not-for-profit salary packaging
- Competitive remuneration
- Career development and progression opportunities across all of RSL LifeCare
- You will be joining our passionate, caring, and supportive team
- Reward and recognition
- Flexible work location, can be based in Coffs Harbour, Grafton, Port Macquarie or Yamba.
Please select “Apply Now” attaching your updated resume and a cover letter.
Note: Applications will be reviewed and processed as they are received; therefore, early applications are favourable.
Background checks will be carried out on all prospective employees applying for positions that have been identified.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
To find out more about RSL LifeCare, we invite you to visit our website at www.rsllifecare.org.au
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