Contact Us Get Started
Close
Close

Ready to make a decision
but not sure where to start?
We can help.

Home › Consumer Advisory Committee
What is RSL Life Care? Find out

Express interest to be involved

RSL LifeCare is once again calling for residents, clients and representatives to join our Consumer Advisory Committee. The Consumer Advisory Committee offers our residents and clients more opportunities to give feedback about the quality of care and services provided by us, and to identify areas for improvement.  

Residents, clients, their family members, or carers can express interest in becoming a member of RSL LifeCare’s Consumer Advisory Committee by submitting an Expression of Interest (EOI) form.

Applications for 2025/26 close 11 July 2025. 

Complete the form below to be considered.

Consumer Advisory Committee EOI Form

Why we need Advisory Committees?

From 1 December 2023, Residential Care approved providers were expected to establish a Consumer Advisory Committee that meets at least once annually.  

RSL LifeCare has an established management meeting process with residents, clients, families and representatives; however, over the past year, we have reviewed and strengthened this framework to ensure alignment with the requirements of the Federal Government’s Residential Care and Other Legislation Amendment. 

RSL LifeCare CEO Janet Muir says: “These measures are not just an opportunity to meet Government directives, but more importantly to shape the future of RSL LifeCare and the Residential Care sector. It is about improving the impact on residents lived experiences and their access to safe, quality care.”

What is a Consumer Advisory Committee?

RSL LifeCare’s Consumer Advisory Committee will provide a source of meaningful engagement with residents or clients, or their family and representatives. Members of the advisory groups will provide a lived experience perspective about the quality of care and services, in addition to reviewing resources that will be used by residents and clients and identifying opportunities for improvement. 

The Consumer Advisory Committee will meet three times each year. Residents and clients can request support to attend meetings. 

The meetings will be held online to enable representatives from across NSW and the ACT. 

Please note: The Consumer Advisory Committee is not a platform to resolve individual concerns. Such concerns are to be addressed through conversations with our compassionate staff or by completing a feedback form.

What is the Quality Care Advisory Committee?

Members of the Consumer Advisory Committee will nominate one or two members to represent them on the Quality Care Advisory Committee. This committee reviews the quality of care and

services provided by RSL LifeCare and provides a written report to the Consumer Advisory Committee at least every six months in relation to:

  • Better for life and clinical care outcomes.
  • Performance in the National Mandatory Quality Indicator Program.
  • Management of reportable incidents.
  • Staff turnover and availability of registered nurses and allied health professionals.
  • Feedback and complaints.
  • Food and nutrition.
  • Compliance with the Residential Care Quality and Safety Standards.
  • Progress of the continuous improvement plan.

Quality Care Advisory Committee reports will include matters raised by The Consumer Advisory Committee and a written response explaining how they have considered the matters in their decision-making will be presented in subsequent meetings.

  • Why we need Advisory Committees?

    Why we need Advisory Committees?

    From 1 December 2023, Residential Care approved providers were expected to establish a Consumer Advisory Committee that meets at least once annually.  

    RSL LifeCare has an established management meeting process with residents, clients, families and representatives; however, over the past year, we have reviewed and strengthened this framework to ensure alignment with the requirements of the Federal Government’s Residential Care and Other Legislation Amendment. 

    RSL LifeCare CEO Janet Muir says: “These measures are not just an opportunity to meet Government directives, but more importantly to shape the future of RSL LifeCare and the Residential Care sector. It is about improving the impact on residents lived experiences and their access to safe, quality care.”

  • What is a Consumer Advisory Committee?

    What is a Consumer Advisory Committee?

    RSL LifeCare’s Consumer Advisory Committee will provide a source of meaningful engagement with residents or clients, or their family and representatives. Members of the advisory groups will provide a lived experience perspective about the quality of care and services, in addition to reviewing resources that will be used by residents and clients and identifying opportunities for improvement. 

    The Consumer Advisory Committee will meet three times each year. Residents and clients can request support to attend meetings. 

    The meetings will be held online to enable representatives from across NSW and the ACT. 

    Please note: The Consumer Advisory Committee is not a platform to resolve individual concerns. Such concerns are to be addressed through conversations with our compassionate staff or by completing a feedback form.

  • What is the Quality Care Advisory Committee?

    What is the Quality Care Advisory Committee?

    Members of the Consumer Advisory Committee will nominate one or two members to represent them on the Quality Care Advisory Committee. This committee reviews the quality of care and

    services provided by RSL LifeCare and provides a written report to the Consumer Advisory Committee at least every six months in relation to:

    • Better for life and clinical care outcomes.
    • Performance in the National Mandatory Quality Indicator Program.
    • Management of reportable incidents.
    • Staff turnover and availability of registered nurses and allied health professionals.
    • Feedback and complaints.
    • Food and nutrition.
    • Compliance with the Residential Care Quality and Safety Standards.
    • Progress of the continuous improvement plan.

    Quality Care Advisory Committee reports will include matters raised by The Consumer Advisory Committee and a written response explaining how they have considered the matters in their decision-making will be presented in subsequent meetings.

Frequently Asked Questions

Who will the members be?

Each group will include up to 10 members who will be current residents or clients or nominated representatives of a current resident or client. 

How are applicants selected to become members? 

Expressions of Interest forms will be reviewed against set assessment criteria such as the applicant’s background, motivation for expressing interest and understanding of RSL LifeCare’s vision to enrich the lives of veterans and seniors. Expressions of interest from residents and clients will be given precedence over those from representatives.  

Our aim is to represent the diversity of the people to whom we provide services, including various geographic locations, people living with dementia and people who belong to cultural or special interest groups. 

This means that even a strong application may not be successful. All applicants will be notified of the outcome of their expression of interest.

What does being a member involve?

Each member will act in the best interests of the broader RSL LifeCare care community by using their lived experience to identify areas for improvement that will strengthen the quality of care and services. Members are also expected to: 

  • Attend meetings. 
  • Review documents provided before the meetings (with support from staff as required). 
  • Respect the confidentiality of meetings. 
  • Declare any conflicts of interest. 

Members can suggest agenda items for the meetings and will be encouraged to provide feedback about the performance of the Consumer Advisory Committee. The advisory group does not have decision-making authority, and members cannot make public comments on behalf of RSL LifeCare, and if found doing so, will be removed from the body.

How often will meetings be held and how can I attend?

The Consumer Advisory Committee will meet three times per year. Attendance will be online. 

Cancelled meetings will be rescheduled wherever possible.

What if I have an individual concern to raise?

The Consumer Advisory Committee is not a platform to resolve individual concerns. Such concerns are to be addressed through conversations with our compassionate staff, or by completing a feedback form online. Printed copies of our feedback form are available at our service locations.

  • Who will the members be?

    Who will the members be?

    Each group will include up to 10 members who will be current residents or clients or nominated representatives of a current resident or client. 

    How are applicants selected to become members? 

    Expressions of Interest forms will be reviewed against set assessment criteria such as the applicant’s background, motivation for expressing interest and understanding of RSL LifeCare’s vision to enrich the lives of veterans and seniors. Expressions of interest from residents and clients will be given precedence over those from representatives.  

    Our aim is to represent the diversity of the people to whom we provide services, including various geographic locations, people living with dementia and people who belong to cultural or special interest groups. 

    This means that even a strong application may not be successful. All applicants will be notified of the outcome of their expression of interest.

  • What does being a member involve?

    What does being a member involve?

    Each member will act in the best interests of the broader RSL LifeCare care community by using their lived experience to identify areas for improvement that will strengthen the quality of care and services. Members are also expected to: 

    • Attend meetings. 
    • Review documents provided before the meetings (with support from staff as required). 
    • Respect the confidentiality of meetings. 
    • Declare any conflicts of interest. 

    Members can suggest agenda items for the meetings and will be encouraged to provide feedback about the performance of the Consumer Advisory Committee. The advisory group does not have decision-making authority, and members cannot make public comments on behalf of RSL LifeCare, and if found doing so, will be removed from the body.

  • How often will meetings be held and how can I attend?

    How often will meetings be held and how can I attend?

    The Consumer Advisory Committee will meet three times per year. Attendance will be online. 

    Cancelled meetings will be rescheduled wherever possible.

  • What if I have an individual concern to raise?

    What if I have an individual concern to raise?

    The Consumer Advisory Committee is not a platform to resolve individual concerns. Such concerns are to be addressed through conversations with our compassionate staff, or by completing a feedback form online. Printed copies of our feedback form are available at our service locations.

Residential Care and Other Legislation Amendment (Royal Commission Response) Bill 2022

Advisory bodies 

  1. The approved provider must: 
    1. establish, and continue in existence, a body (the quality care advisory body) that: 
      1. complies with the requirements about membership specified in the Accountability Principles; and 
      2. is required, at least once every six months, to give the governing body of the provider a written report about the quality of the Residential Care that the provider provides through an Residential Care service; and 
      3. is able, at any time, to give feedback to the governing body of the provider about the quality of the Residential Care that the provider provides through a Residential Care service; and 
    2. require the governing body of the provider:
      1. to consider such a report, or any such feedback, when making decisions in relation to the quality of the Residential Care provided through the Residential Care service; and 
      2. to advise, in writing, the quality care advisory body how the governing body considered such a report or any such feedback.
  2. A report given under subparagraph (6)(a)(ii) must comply with any requirements specified in the Accountability Principles.
  3. The approved provider must, if requested to do so by the quality 11 care advisory body, give the body information about the quality of the Residential Care that the provider provides through an Residential Care service. 
  4. The approved provider must:
    1. offer, at least once every 12 months, care recipients and their 16 representatives the opportunity to establish one or more bodies (the consumer advisory bodies) to give the governing body of the provider feedback about the quality of the Residential Care that the provider provides to the care recipients through an Residential Care service; and 
    2. if one or more consumer advisory bodies are established – require the governing body of the provider:
      1. to consider any such feedback given by the body or 24 bodies when making decisions in relation to the quality 25 of the Residential Care provided through the Residential Care service;
      2. to advise, in writing, the body or bodies how the 28 governing body considered any such feedback. 

Reference Residential Care and Other Legislation Amendment (Royal Commission Response) Bill 2022   

https://www.agedcarequality.gov.au/sites/default/files/media/aged-care-reforms-overview-fact-sheet.pdf 

Download a brochure

We'll never share your email address and you can opt out at any time, we promise

Career Application Single

  • Accepted file types: docx, doc, pdf, Max. file size: 500 MB.
  • This field is for validation purposes and should be left unchanged.

84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

84%

Customer Satisfaction score:

Retirement Living residents

92%

Customer Satisfaction score:

Home Care clients

88%

Customer Satisfaction score:
Residential Care residents

78%

Recommendation score:
Veteran Services clients

Contact Veteran Services

  • This field is for validation purposes and should be left unchanged.

Are you ready to explore a new operations role with extra benefits?

Take your career in a new direction RSL LifeCare.

Search for an operations role at an RSL LifeCare Residential Aged Care facility in the Southern NSW region. Take a look at all our current positions here.

1. 100% funding on participating certifications

Undertake a participating certification through the RSL LifeCare Earn and Learn Incentive Program1 and you could be eligible to have your learning fully funded.

2. Cash bonus of up to $1000 (less income tax).

Through the RSL LifeCare Sign-on Bonus, you could be eligible for two split payments of $500 (less income tax), when you start a new role with us.

Contact Homes for Heroes today