Whistleblowing

The Board of Directors and Executive team at RSL LifeCare recognise that any genuine commitment to detect and prevent illegal, corrupt and unethical conduct must include a mechanism whereby employees and others can report their concerns freely and without fear of reprisal, dismissal or discriminatory treatment.

The Whistleblower Reporting Policy provides a mechanism to report information alleging that any of RSL LifeCare directors or employees have engaged in serious misconduct and/or breached RSL LifeCare codes of conduct.

This Policy is one of a number of policies and codes that promote a culture of conducting our business with honesty, fairness, and integrity and promoting continuous improvement. The Policy has been developed to ensure that such allegations are investigated confidentially, promptly and fairly, and that the person making the report is afforded appropriate protection and support.

Providing appropriate support to residents is our top priority. Therefore, this policy does not relate to RSL LifeCare employees compulsory reporting requirements covered by the Aged Care Act 1997. This includes any allegation of suspected abuse of a resident or reporting that a resident is missing. Employees must report such matters immediately to the senior manager on duty.

Stopline is an independent whistleblowing service contracted by RSL LifeCare to provide the Ethics Hotline. Stopline have several methods of receiving a disclosure, although a telephone call is preferred so that sufficient information can be obtained to enable the conduct of an appropriate investigation. Stopline do not have incoming or outgoing caller ID.

Stopline is not to be used in place of compulsory reporting requirements under the Aged Care Act 1997 or other legislation where compulsory reporting requirements exist.

Reporting mechanisms