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We Value Your Feedback
At RSL LifeCare, your input is important to us. Whether you’d like to raise a concern, share a suggestion, or provide a compliment, we’re ready to listen and respond thoughtfully. Your feedback, including complaints, helps us continually improve our services, care, and systems. We’ve made it simple for you to get in touch and let us know what’s on your mind. You can choose to do this anonymously.
Everyone who reaches out will be treated respectfully, and our team is here to help if you need support making a complaint. We’re dedicated to making sure your voice is heard and any issues are addressed appropriately. Our focus is on finding solutions and improving what we do – never on assigning blame. If you’re a resident or client, you can have peace of mind knowing that sharing a complaint will not result in any reprisal or disadvantage.
For further details, please review our Complaints and Feedback Policy.
Please note: This feedback channel is for residents, clients, and members of the public. Internal staff concerns are managed through a separate process.
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Ready to make a decision
but not sure where to start?
We can help.
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27 Retirement Living Villages across NSW & ACT
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29 Residential Care homes across NSW & ACT
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22 Home Care service locations across NSW & ACT
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9 Dedicated Veteran & Family Hubs, offering free support for veterans
Ready to make a decision
but not sure where to start?
We can help.
-
27 Retirement Living Villages across NSW & ACT
-
29 Residential Care homes across NSW & ACT
-
22 Home Care service locations across NSW & ACT
-
9 Dedicated Veteran & Family Hubs, offering free support for veterans
Contact us today
Our friendly and caring team are ready to help you make a confident decision, and live your best life!