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November 01, 2016

Protecting yourself from scams

Today there are an increasing amount of reports in the media about people who have fallen victim to scams, where personal details and money have been stolen. The ACCC advises that to date they have 16,654 reports of money lost to scammers, totalling $6.84 million! And these are just the reported cases.

Of these scams, 48.3% of them are facilitated through unsolicited phone calls and 28% come in via email. In most of these cases, scammers claim to be representing major, well known organisations including banks, Telstra, Australia Post and Microsoft to name a few.

Recently I had a phone call which went like this:

Caller: Yes hello it’s so and so from Microsoft calling. How are you today?

Me: Well thanks

(Now I’m sceptical already. How does Microsoft have my phone number? I never gave it to them. Anyway let’s tag along to hear him out.)

Caller: The reason for my call today is that we have identified a problem with your PC which urgently needs fixing. Are you near your computer now?

Me: Yes I have it up and running in front of me now.

Now at this point I know for certain the caller is not legitimate for 4 reasons.

  • If I had a problem with my PC, why is the PC manufacturer not calling me? (Not that they would mind you.) Microsoft is only responsible for some software on PCs not the actual PC itself.
  • Microsoft would not personally call the hundreds of millions of their customers to do a fix with them over the phone. Any “fixes” are done as software upgrades automatically without any involvement required by you. They don’t need every individual user to manually do this.
  • As previously mentioned, I never gave Microsoft my personal phone number in the first place
  • Perhaps the most obvious may that I knew this was a scam was that I didn’t Microsoft on my computer because I have a Mac!

From here the caller led me through a series of instructions – click here, click there, open this, open that. I tagged along pretending to do what he was asking but not actually doing anything just to play along with his game. Why? I was curious to hear how this scammer wanted this call to play out to get my details and also because I thought the longer I hold him up on the phone, the less time he would have to scam other people who may fall victim, not that I recommend you do this! If it happens to you please just hang up, I guarantee they won’t call you back. Anyway back to the phone conversation…

Caller: Next, can you read out to me your IP address.

Now this is the biggest red warning light. Never give anyone over the phone or via email your IP address! If you do, you will be giving that person direct access to your computer and they can view and open any of your files, folders, photos, and even secret passwords which you may have stored somewhere. Something else scammers can do is go into your Internet and look at your history and favourites. If you have done online banking they will be able to see which bank you are with and if you have saved your login details, log in as you and transfer money directly to their account. These accounts they have by the way are untraceable so it’s highly unlikely that you will be able to get your money back.

So how did the call finish? In the end I said “Nice try but I’m not falling victim to your scam.” The next thing I heard was click. Not another word was spoken. The caller was outed and he would have moved on to call another poor unsuspecting victim.

This is just one example of a recent scam. Scams come in all forms and target all Australians.


Unexpected money—Scammers invent convincing and seemingly legitimate reasons to give you false hope about offers of money. They come in the form of Inheritance offers, Nigerian scams, reclaim or up-front payment and advanced fee frauds.

Unexpected winnings—These scams try to trick you into giving money upfront or your personal information in order to receive a prize. These include unexpected prizes and lottery scams, travel prizes and scratchie scams that come through the post.

Fake charities—Scammers impersonating genuine charities and ask for donations for relief efforts after natural disasters.

Dating and romance—Scammers take advantage of people looking for romantic partners, often via dating websites and apps or social media.

Buying or selling—Scammers prey on consumers that are buying and selling products or services.

Jobs and investment—If you are looking for a fast way to make money, these include betting and sports investment schemes, investment and pyramid schemes, and superannuation scams.

Attempts to gain personal information—Scammers use all kinds of sneaky approaches to steal your personal details. Once obtained they can use your identity to commit fraudulent activities, such as using your credit card or opening a bank account. This can be done by ‘phishing’ scams where they trick you into giving them your details over the phone by pretending to be a well known organisation such as a bank or the tax office. They can also ask for your IP address for your computer so that they can gain full access to your computer. They can also pretend to be a computer company needing to install software onto your computer.


Some simple tips to help you protect yourself from these scams include:

  • Be alert to the fact that scams exist. When dealing with uninvited contacts from people or businesses, whether it’s over the phone, by mail, email, in person or on a social networking site, always consider the possibility that the approach may be a scam.
  • Do not open suspicious texts, pop-up windows or emails—delete them.
  • Never give out your personal information over the phone unless you have facilitated the call or email. Your credit card, bank account details, passwords, Social Security, Medicare or other personal information over the phone unless you initiated the call. Also beware of any requests for you to send money.
  • Sign up to the “Do Not Call” Register. To register please visit www.donotcall.gov.au. This prevents telemarketers from calling you so the only unsolicited phone calls you may still receive are from charities or scammers. If you then receive a phone call from a company who is not a charity, you can then ask them how they managed to get your number because you are on the Do Not Call list! This should raise you suspicion straight away. This is not a total solution in itself but it will reduce the number of phone calls you get.
  • Keep your mobile devices and computers secure. Always use password protection and don’t share access with others. Always use password protection, don’t share access with others (including remotely), update security software and back up content. Protect your WiFi network with a password and avoid using public computers or WiFi hotspots to access online banking or provide personal information.
  • Choose your passwords carefully. Choose passwords that would be difficult for others to guess and update them regularly. Don’t use the same password for every account/profile.
  • Beware of any requests for your details or money.
  • Be careful when shopping online.
  • Always tell the caller “I never buy from (or give to) anyone who calls or visits me unannounced. Send me something in writing.” If it is a legitimate charity they will post you some material. Alternatively you can visit their website after doing your own online search, (not them sending you a link via email which may not be legitimate). It’s also a good practice to obtain a salesperson’s name, business identity, telephone number and mailing address before you do business.

Unfortunately sometimes it pays not to be too trusting. Especially when you do not know the person or company that is calling. We like to think that the person on the other end of the phone or email is acting with good intent, but sadly, sometimes this is not the case.

Further information on scams that have occurred within Australia can be found on the ScamWatch website www.scamwatch.gov.au. On this website you will be able to register for email alerts and the latest news on scams.

If you feel that you have been affected by something like this or are unsure, please contact your local LifeCare at Home Coordinator on 1300 853 146 for assistance.

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