DVA Claims & Advocacy

Frequently Asked Questions

• How we can help with a DVA claim

  We can help you complete your application and submit the correct forms. If you’re just looking for a bit of advice, we can help with that too. We take a personal approach to every person’s case. One of our trained staff will offer information and advice on the process of making a claim, as well as the government legislation that covers veterans’ compensation.

  Our highly trained team can: Talk to you about the details related to your claims Put together all the evidence you have to support your claims Make sure you have all the correct supporting documents Help you complete and lodge your paperwork Liaise with Department of Veteran Affairs about your claim Help you to understand the claims process as it progresses Keep in touch with you throughout the process to provide updates and reassurance. While the process can be daunting, we’ve worked with clients who have found financial independence by having claims accepted. Reaching out for help with claims can help reduce the stress and anxiety of managing them alone. Knowing that someone has your back

• I'd like to meet someone face to face to discuss my claim. Where and when can I meet in person?

  We currently provide Face-to-face appointments for DVA claims at:

  • 1RTB Kapooka – Every Tuesday
  • ANZAC House in Sydney CBD – Every Monday
  • Holsworthy Barracks – Every Thursday
  • HMAS Albatross – Every Tuesday
  • HMAS Kuttabul – Every Tuesday
  • RAAF Base Richmond – Every Thursday
  • Lone Pine Barracks Singleton – Tuesday (fortnightly)
  • RAAF Base Williamtown – Tuesday (fortnightly)

  We also offer assistance with DVA claims via phone and video conference, so no matter where you are in the state, we can provide the same professional service.

• Can you help me appeal a rejected DVA claim

  If the Department of Veterans’ Affairs has rejected your claim and you’re dissatisfied, we may be able to help. It’s important to know that you’re not alone and that highly trained professionals are here to help you. Many of our team are veterans themselves and understand the unique nature of service. Our team can provide independent advice, research your situation, review your paperwork, help gather additional evidence and act as your advocate at the Veterans’ Review Board.

  We can review your case to see if anything was missed. Then we can work with you to provide independent advice and guidance on what to do next. We can work with the Department of Veterans’ Affairs on your behalf, to work out what other evidence or investigations might be needed for you to appeal the decision. There may be different options available to you. In addition, all our services are free of charge.

• How does advocacy at the Veterans Review Board work when my claim has been rejected?

  For claims under the VEA and MRCA acts, the Veterans’ Review Board (VRB) is an independent tribunal that can review and make a new and binding determination. Our team can advocate on your behalf, representing you at the VRB. If your claims are successful it can allow you to re-focus on other parts of your life and help support your financial independence.

  We can work with you to gather additional evidence to support your claims and then provide independent guidance on the process. Through advocacy at the VRB, our aim is to achieve the best possible outcome considering your unique situation. We also aim to provide you with an increased knowledge of the process and the comfort of knowing that someone is there to help you. Whether or not your appeals are successful, we aim to help you achieve clarity on the process and closure.