Response to Coronavirus (COVID-19): Find out more about RSL LifeCare services. Read more
What is RSL Life Care? Find out
Laurie-Leigh-Chief-Executive-Officer-RSL-LifeCare | RSL LifeCare - provide care and service to war veterans, retirement villages and accommodation, aged care services and assisted living
September 18, 2018

From the Chief Executive Officer, RSL LifeCare

Dear residents, clients, families and friends

Following the Four Corners report yesterday, and the announcement of a Royal Commission at the weekend, I wanted to write to you to reassure you of the seriousness with which RSL LifeCare takes the concerns being raised through these channels.

As the recently commenced CEO, it is already obvious to me that RSL LifeCare is a great organisation with a strong history of providing good care. Our staff are passionate about providing the very best care and support possible for the older people using our services.

However, it is also apparent that sometimes some providers have failed to provide an acceptable standard of care. Unfortunately, we have all been horrified by some of the things that we have seen in the media.

The Four Corners program raised issues concerning the food provided to residents in aged care. RSL LifeCare spends more than double the amount on food for its residents than the figures quoted in the media.

In addition, concerns were raised about the level of staffing provided in aged care. In a recent bench-marking exercise, RSL LifeCare rated as over 5% above the average care staff labour costs in the industry. Last year we spent over $3M on training for our staff to ensure that they are able to provide the very best care.

Four Corners also criticised the amount of incontinence pads provided. RSL LifeCare is pleased to say we do not ration continence pads. Based on an assessment of each resident, we provide what that person needs, and our pads have indicators on them that tell us if they need replacing.

In relation to supporting people who have dementia, we prefer to provide safe secure environments, with natural light, gardens and room to wander. Psychotropic drug therapy is a last line of management, and detailed behaviour assessment must support the need for such medication and must detail all alternative measures used before using this medication.

We continue to receive reports of high levels of satisfaction with our services and we constantly review complaints and compliments looking for areas of improvement. I encourage you to keep talking to the staff and making suggestions for improvements.

Our utmost priority is to ensure the safety and well-being of those who are using our services. If at any time you feel there is something in any of our services about which you are unhappy, please let the staff know.

As I get settled into the organisation over the next few months, I will be travelling out to all of our services and sites. I hope to meet with many of you and to hear first-hand from you what your experiences at RSL LifeCare are like.

Yours sincerely

 Laurie Leigh

Chief Executive Officer

Blog Posts

Help for Vets in Need

Veterans’ Services

Find out more

Latest News

array(2) { [0]=> int(175) [1]=> int(41) }

Rod Kingham

Driver, Australian Army "My Dad had been in the Somme and he used to go to Anzac Day so we were an army family."  ...

Read more

Thelma ‘Shirley’ Grinyer

Nurse, Australian Army Medical Women’s Service “Most of our patients were servicemen, and they were the best patients you could find"   Shirley was an...

Read more

Dorothy ‘Topsy’ Curtis

Private, Australian Women’s Army Service (AWAS) “You have to protect your country and your families. If it happened again, I would have to join up...

Read more

Richard (Dick) Udy

Dick Udy couldn’t wait to enlist when war was declared in 1939. His sense of adventure was eventually fulfilled as a wireless operator onboard the...

Read more

Victory in the Pacific – 75 years since the end of World War II

RSL LifeCare has been capturing the memories of our war veterans for many years as a way of honouring our residents’ individual service. This VP...

Read more

Dot Curtis, featured on 7 News in commemoration of Victory in the Pacific

#OneInAMillion our very own resident, Dot Curtis, resident of Connie Fall in Narrabeen, featured on 7 News in commemoration of Victory in the Pacific on...

Read more

ANZAC Day – We Did Remember Them

ANZAC Day is one of the most important days of the year in the RSL LifeCare calendar. Despite restrictions and social distancing requirements, due to...

Read more

Joshua Manning and Homes for Heroes

Media Release Joshua Manning was a Clearance Diver in the Royal Australian Navy for 13 years. His passing on 7 October 2019 deeply saddened RSL...

Read more

Old Peoples Home for Four Year Olds continues to create buzz….

Read page 78 in Fusion Magazine......  

Read more

Great celebration ignites memories

A sense of inclusiveness, normalcy and joy was evident at RSL LifeCare’s Patrick Bugden VC Gardens recently with a magnificent Christmas celebration. The special event...

Read more

A Community Celebrates

RSL LifeCare’s Albert Moore Gardens in Merimbula is dedicated to being part of the community it serves. We had a week of celebrations" - Manager...

Read more

Inter-Generational Exchange Portraiture Exhibition

Residents from Patrick Budgen VC Gardens Aged Care in collaboration with Year 9 & 10 Students from Byron Bay High School hold an Art Exhibition...

Read more

Download a brochure

We'll never share your email address and you can opt out at any time, we promise

Career Application Single

  • Accepted file types: docx, doc, pdf.
  • This field is for validation purposes and should be left unchanged.